RETAIL BANKING & FUNDS TRANSFER

Our Retail Banking team services are provided by a team of well-trained, courteous and customer-friendly staff who will go the extra mile to delight you with warm reception and efficient customer service.

The main focus of the Retail Banking and Western Union team is to identify our customers retail banking needs and fashion out innovative and profit-driven solutions in a manner that promotes growth and development in our customers business.

With seventeen fully networked branches and fifteen automated teller machines (ATM) we assure our customers of excellent banking services at their convenience. Most of our branches provide extended banking hours and  Saturday  services.

To re-emphasise our commitment to delighting our customers  and making them feel noticed and appreciated, we have engaged Customer Service Executives in our banking halls to interact with customers to ensure  that we  “listen and hear” your voices on a timely basis. This move is aimed at hearing our customers concerns on timely basis to enable us quickly find solutions to whatever challenges our customers have. This innovation is also aimed  at  strengthening  the interface between our customers and our service delivery chain. In the process the concerns and suggestions of our valued customers are taken note of and prompt solutions found to the issues raised in a more timely  manner.

We further pledge to partner you for the growth and development of your business . In view of the fact that we cherish our business relationship, we pledge to be as close to you as possible so we can understand better the workings of your business. This close relationship and collaboration affords us the opportunity to offer you the most cost-effective and profit-driven business advisory services.

 INTERNATIONAL FUNDS TRANSFER SERVICES AND DOMESTIC FUNDS TRANSFER SERVICES

We have been providing you with utmost flexibility, speed and reliability in accessing funds transferred from overseas and would continue to provide more proximity and convenience for the collection of your Inward funds transfers.

We have also entered into Collaborative Agreement with a reputable Company to provide expanded opportunities  for  the movement of domestic funds within the country.